Privacy Policy

Your privacy is very important to us, that’s why we will never release your personal details to any company outside PFP Foods Ltd for mailing or marketing purposes. We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep your details on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place.

However, we would like to keep you up to date with a range of products and services provided by PFP Foods Ltd. This includes news of special events, promotions, product launches and catalogues. When ordering online we will automatically sign you up to receive emails from PFP Foods Ltd, you can subsequently unsubscribe should you no longer wish to receive emails.

We use Campaign Monitor for sending our email newsletter.  More information on how your data is stored securely can be found at https://www.campaignmonitor.com/trust/

Please note that you do not have to provide any information to use this website, but if you do choose to shop as a guest user you will not be able to access certain sections or facilities within the site; for example you will not be able to view your order history, nor will you be able to save your personal details. If you do not wish to be sent further information but wish to make full use of this site, please click the relevant box indicating this wish during registration.

Google Analytics is implemented on this website and collects various data points from visitors to the website. IP Addresses are used to distinguish visitor numbers to the website. Google Analytics will record the country you access this website from using your IP Address. Data gathered by Google Analytics allows us to analyse visitor numbers on this website, track user's movement around the website and from page to page, we use this information see how visitors use and interact with our website. Google Analytics data is stored for a period of 26 months which allows us to build a year upon year picture of visitor numbers to our website.

Data gathered by Google Analytics may be stored outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://policies.google.com/privacy/frameworks?hl=en&gl=de

You can find out more about Google’s position on privacy as regards its analytics service at https://support.google.com/analytics/answer/6004245?hl=en-GB

Contact Form Submissions: If you submit an enquiry through our contact form, that enquiry will be emailed to a mailbox monitored by employees of PFP Foods Ltd, the email is then stored securely on our email server which enables us to respond to your enquiry.

When you shop on this website, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card, or other payment information, and a password. We may also collect, (and our third-party providers of advertisements and content may collect) information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

We confirm that any personal information that you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

    To process your order
    For statistical purposes to improve this website and the service we offer
    To provide you with website content and advertisements.
    To administer this website.
    If you consent, to notify you of products or special offers that may be of interest to you.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information we are entitled do so.

Accessing & Updating Your Information: You have the right to access, update and delete your personal information.

You retain all rights to your personal information and data and can access it at anytime. PFP Foods Ltd will take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

It is important to note that as stated in our privacy policy, there may be times, due to legal and regulatory requirements, that we are unable to delete your personal information, particularly in relation to orders placed with us.

If you would like to access your personal data or know what data PFP Foods Ltd holds about you, please contact us using the details below:

Tel: 0295 660152
Email: info@poundforpound.uk
Write to us at: PFP Foods Ltd, Pound Cottage, Main Street, Aston le Walls, Northamptonshire, NN11 6UF

We aim to acknowledge data access requests within five working days of receipt. We aim to fully respond to access requests within 30 days.

 

Cookies

This site uses cookies - small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at <a href="http://www.aboutcookies.org">the About Cookies website</a> which offers guidance for all modern browsers.

The cookies we set are a mix of essential cookies used with our e-commerce platform and non-essential cookies that are used to collect information for making reports about how people use our website and to help us improve the site. The cookies collect information in an anonymous form.

The list below describe the cookies we use on this site and what we use them for. We currently place these cookies using Implied Consent - if you are not happy with the usage of cookies on this website, then you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)
 
First Party Cookies

These are cookies that are set by our website directly.

Cookie Name: .ASPXANONYMOUS – Expires after 3 months – This is a cookie that stores a unique ID for anonymous users of our website so that when you login, any actions you have performed (e.g. adding items to a shopping cart) are carried over once you have logged in.

Cookie Name: shopperID – Expires after 1 month – This cookie identifies you as a shopper, so that you can come back to your shopping cart at a later time.

Cookie Name: UMB_UCONTEXT – This is an Umbraco specific cookie. Stores a Guid reference to the current logged in backend user. Randomly generated at login and stored in the database, it allows you access the current user, without having to store any user specific data in the cookie.

Cookie Name: UMB_PANEL – Expires at the end of your session – This cookie is used by our Umbraco Content management System.

Cookie Name: ASP.NET_SessionId – Expires at the end of your session – This cookie is used connecting the browser session to information that is registered temporarily on the server.

Third Party Cookies

These are cookies set on your computer or device by external websites whose services are used on this site.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Google Analytics

Cookie Name: _ga – Expires after 2 years – This cookie is used to distinguish users.

External Websites

This website contains links to other sites. Please be aware that Pound For Pound is not responsible for the cookie policies of such other sites. We encourage our users to be aware when they leave our site and to read the cookie policies of each and every web site that they visit. This cookie policy applies solely to this Web site.

 

Online shopping

We reserve the right to restrict deliveries in certain areas. This includes the right to withdraw our services to individual customers' addresses if you are repeatedly unavailable to take delivery of your shopping at your chosen slot time or in other exceptional circumstances.

Goods must be signed for at the delivery address (or upon collection), by you, or by your nominated representative who must be aged 18 or above. 

Pursuant to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £1,000.

In accepting these Terms and Conditions you agree to provide PFP Foods Ltd truthful and accurate information and act in accordance with the Licensing Act of 2003.

Orders left in areas specified by the customer without a signature will be left at the owners own risks. If no specified area is noted in checkout our couriers will only leave a parcel at a suitable location where a signature has been obtained and a card will be left detailing this. If no signature can be obtained a card will be left requesting the customer to contact our couriers to rearrange the delivery. 

General payment provisions - any of the following cards may be used to pay for your shopping: Visa Debit (Delta), Maestro UK, MasterCard, Visa Credit, Solo, American Express.

All customers collecting shopping, whether the registered customer or a third party, may be asked to provide a form of identification for the person who is paying for the shopping. The identification must match the cardholder name shown in the payment details on the checkout page. The card itself will not be required.

You are entitled to cancel a payment, or have such sums re-credited to your payment card where fraudulent use of your payment card has been made by another person not acting on your behalf.

Payment Security Policy PFP Foods Ltd is a valued, trusted, premium food retailer on the high street and online.  We understand your concerns with security and your peace of mind and safety are of the utmost importance to us.

PFP Foods Ltd has secure online ordering facility designed to give you confidence when you use your credit or debit card to shop with us and when you tell us your personal details like your address or phone number.

Credit Card Safety - PFP Foods Ltd online food shopping service uses Secure Sockets Layer (SSL) technology to encrypt your details as they are being transmitted to us.  This prevents anyone from eavesdropping on your shopping session and keeps your card and personal details private.

Your payment details are held in a secure encrypted server which is not accessible from the Internet.  Access to this data is also secured internally within PFP Foods Ltd and all card numbers are encrypted using a highly secure system that financial and banking institutions rely on, called Triple DES (Data Encryption Standard).  This is widely acknowledged as being a very secure way to hide these details from prying eyes.

Once your order is processed, the payment details associated with your order are removed from our files.

Verified by Visa and MasterCard® SecureCode™ 
To give you even more confidence in shopping online with poundforpound.uk, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account security against unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:

Visit the Verified by Visa website (Link opens in a new window)

Visit the MasterCard® SecureCode™ website (Link opens in a new window)

Once you've registered and created your own private password with your bank, you will be automatically prompted at checkout to provide this password each time you make a purchase online.

 

Errors/Shortages - PFP Foods Ltd may decline to fulfil any order, including bulk purchase of items on promotion, or included in a special offer.

In the event of there being errors or shortages on delivery, these should be brought to the attention of PFP Foods Ltd (using the contact details above) no later than two days after the delivery, or collection.

Prices and the availability of special offers may vary for future dated deliveries and collections.

The unit price for products that are weighed and displayed on the site are calculated on drained weight where applicable.

The prices stated on the site are inclusive of any VAT payable.

Cancellation rights - Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right before goods are either dispatched or collected.

Please note that your right to return products does not apply to goods made to order or to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

Notice of such cancellation must be given in writing to PFP Foods Ltd, details as provided above.

Delivering shopping

Delivery costs will be indicated at the point of placing an order.

Once an order has been placed you are only able to amend the order by telephoning 01295 660152.

Please contact the PFP Foods Ltd (Retail) Limited guarantees and returns. Customer are covered by our quality guarantee on every product. Should the customer not be entirely satisfied, PFP Foods Ltd will refund and/or replace any item subject to due compliance by the customer with these Terms and Conditions. Please contact the PFP Foods Ltd with any queries.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.

Any refunds for unwanted substitutions or returned items will be made after the goods have been returned.

Images are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly the pack you receive.

Linking Policy

Links to other websites - PFP Foods Ltd may include links to websites that provide relevant and useful information for people interested in food and drink. We do not link to individual personal websites and will not knowingly provide links to sites that contain illegal, offensive or misleading information.

Wherever possible we aim to link to UK-based websites to ensure information is appropriate and relevant to our customers and will only link to non-UK based websites when no equivalent website exists in the UK or if the information is directly pertinent to our users.

Links will be provided at the discretion of PFP Foods Ltd. Although we endeavour to check sites for high quality, accurate and appropriate information, PFP Foods Ltd will accept no responsibility or liability for any material or service contained on any web site which is not under the control of PFP Foods Ltd nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by PFP Foods Ltd for any goods or services provided or available on such sites.

Linking to www.poundforpound.uk. You do not need to request permission to create a link from your website to PFP Foods Ltd.  However, please use the following descriptive text: 'Pound for Pound, Purveyors of Fine Foods – Smokehouse and Delicatessen’.

If you would like to use a graphic or logo alongside a link, please contact us.

Copyright PFP Foods Ltd. All rights reserved. No part of this website may be reproduced in any material forms (including storing in any medium by electronic means) without the prior written permission of PFP Foods Ltd. All requests for permission should be addressed to PFP Foods Ltd, Pound Cottage, Main Street, Aston le Walls, Northamptonshire, NN11 6UF

 

To collect please call 01295 660152 or email info@poundforpound.uk

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